LeeFloom — Art of Nature Last updated: April 2025 Effective date: April 2025

1. Who We Are

LeeFloom is an eco-luxury clothing brand based in Sri Lanka, specializing in nature-printed garments made using the ancient art of eco printing. We operate our online store at leefloom.com and sell through Etsy at etsy.com/shop/LeeFloom.

If you have any questions about this policy, you can reach us at: Email: hello@leefloom.lk Location: Sri Lanka

2. What Information We Collect

When you shop with us or get in touch, we may collect the following:

Information you give us directly:

• Full name
• Shipping and billing address
• Email address
• Phone number (if provided)
• Payment information (processed securely — we never store card details)
• Messages you send us through Etsy, email, or our website contact form
• Custom order details and any personal preferences you share

Information collected automatically:

• Browser type and device information
• Pages you visit on our website and how long you spend on them
• IP address and general location data
• Cookies and similar tracking technologies (see Section 7)

Information from third parties:

• When you purchase through Etsy, Etsy shares your order and shipping details with us so we can fulfill your order

3. How We Use Your Information

We use your personal information only for the following purposes:

• To process and fulfill your orders
• To send you shipping confirmations and order updates
• To respond to your questions, messages, and custom order requests
• To handle returns, exchanges, and complaints
• To improve our products and the experience of shopping with us
• To send you marketing emails, only if you have opted in to receive them
• To comply with legal obligations

We do not use your data for anything we haven’t told you about above.

4. How We Share Your Information

We do not sell your personal data. Ever.

We may share your information with trusted third parties only where necessary:

• Shipping carriers (e.g. Sri Lanka Post, DHL, FedEx) — to deliver your order
• Payment processors (e.g. PayPal, Stripe, Etsy Payments) — to process your payment securely
• Etsy — if you purchase through our Etsy shop, their privacy policy also applies
• Legal authorities — if required by law or to protect our rights

All third parties we work with are required to handle your data securely and only for the purposes we specify.

5. How Long We Keep Your Data

We keep your personal information only for as long as necessary:

• Order records — 7 years (required for tax and accounting purposes)
• Customer communications — 2 years from last contact
• Marketing data — until you unsubscribe or ask us to delete it
• Website analytics — up to 26 months

After these periods, your data is securely deleted or anonymized.

6. Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

All customers:

• The right to know what data we hold about you
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to opt out of marketing communications at any time

EU and UK customers (GDPR):

• The right to data portability
• The right to restrict processing
• The right to object to processing
• The right to lodge a complaint with your local data protection authority

California customers (CCPA):

• The right to know what personal information is collected and sold
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at hello@leefloom.lk. We will respond within 30 days.

7. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device.

We use:

• Essential cookies — required for the site to function (cannot be disabled)
• Analytics cookies — help us understand how visitors use the site (can be disabled)
• Marketing cookies — used to show relevant ads (only with your consent)

You can manage or disable cookies through your browser settings at any time. Disabling some cookies may affect how the site works.

8. Security

We take the security of your personal data seriously. We use industry-standard measures to protect your information, including:

• Encrypted connections (HTTPS/SSL) across our website
• Secure, reputable payment processors — we never store your card details ourselves
• Limited internal access to personal data — only those who need it to fulfill your order can see it

However, no method of transmission over the internet is 100% secure. If you have concerns, please contact us.

9. Third-Party Links

Our website and Etsy shop may contain links to other websites (e.g. Instagram, Facebook, Pinterest). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing any personal information.

10. Children’s Privacy

Our products and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.

11. Etsy Shop

When you purchase through our Etsy shop, your transaction is also governed by Etsy’s Privacy Policy, available at etsy.com/legal/privacy. Etsy processes your payment and shares necessary order information with us for fulfillment purposes only.

12. International Transfers

LeeFloom is based in Sri Lanka. If you are shopping from the EU, UK, or other regions, your data may be transferred to and processed in Sri Lanka. We ensure that any such transfers are carried out with appropriate protections in place.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last updated” date at the top of this page. If changes are significant, we will notify you by email or by a notice on our website.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

LeeFloom Sri Lanka Email: hello@leefloom.lk Etsy: etsy.com/shop/LeeFloom

We aim to respond to all inquiries within 2 business days.

 

LeeFloom — where nature leaves its signature, and your privacy is always protected.